The Importance of Finding the Right Support Worker
Finding the right support worker can make a huge difference in your daily life. The relationship between an NDIS participant and their support worker is built on trust, comfort, and understanding. That’s why Horizon Community Services takes extra steps to ensure each participant is paired with a worker who aligns with their personality, culture, and specific care needs.
Why Matching Matters
When you feel comfortable and supported, your care experience is positive and empowering. A well-matched support worker can help:
- Build confidence in daily routines and personal care.
- Reduce anxiety and improve emotional well-being.
- Encourage greater independence and skill development.
- Provide companionship that feels genuine and reassuring.
Horizon’s Matching Process
Our approach goes beyond simply assigning staff, we focus on making real connections:
- Understanding Your Needs: We start by listening to your goals, lifestyle, and support requirements.
- Considering Your Preferences: We take into account cultural background, language preferences, gender considerations, and personal interests.
- Selecting the Right Person: Our team carefully chooses a support worker who aligns with your needs and values.
- Trial and Feedback: We give participants the opportunity to meet and provide feedback to ensure the pairing is right.
- Ongoing Review: As your needs change, we can adjust support workers to maintain a strong, positive match.
Culturally Responsive Care
Horizon prides itself on delivering inclusive care through a multicultural team of support
workers. This means:
- Respect for cultural traditions and values.
- Language support when needed.
- Sensitivity to dietary, religious, or lifestyle considerations.
Our goal is to make sure you feel safe, respected, and understood.
What Happens if It’s Not the Right Fit?
We understand that even with careful planning, sometimes a pairing might not feel right. Horizon encourages open communication and can make adjustments quickly to ensure your experience remains positive.
The Horizon Difference
By focusing on your comfort and wellbeing, Horizon delivers more than just support, we provide a partnership that helps you thrive. Whether it’s in-home care, community participation, or personal development, the right support worker makes it all possible.
FAQs
1: Why is having the right support worker so important?
A good support worker relationship is built on trust, comfort, and understanding. The right match helps reduce anxiety, improve emotional well-being, build confidence in daily routines, and encourage greater independence.
2: How does Horizon Community Services match me with the right support worker?
We use a five-step process:
- Understanding Your Needs – We listen to your goals and lifestyle.
- Considering Your Preferences – We take into account cultural background, language, gender, and personal interests.
- Selecting the Right Person – We choose a worker who aligns with your values and care requirements.
- Trial and Feedback – You have the chance to meet the worker and provide feedback.
- Ongoing Review – We review regularly and make changes if needed.
3: What if I don’t feel comfortable with the support worker assigned to me?
If a pairing doesn’t feel right, we encourage open communication. Horizon will work quickly to make adjustments and find a worker who better suits your preferences and needs.
4: Will my cultural background and values be considered?
Yes. Horizon takes pride in delivering culturally responsive care, respecting your traditions, language preferences, religious practices, and lifestyle considerations. We also have a multicultural support team to better meet participant needs.
5: Can I change my support worker later if my needs change?
Absolutely. Your needs and preferences may evolve over time. Horizon can adjust your support worker to ensure you continue receiving the right care and support as your circumstances change.
6: Is this matching process available for all types of support?
Yes. Whether you need in-home care, community participation, or skill development assistance, Horizon applies the same matching principles to ensure you receive personalised and respectful support.
7: How do I get started with Horizon’s support worker matching?
Finally, if you yontact Horizon Community Services on 07 3520 8909 or hello@horizoncommunityservices.au. We will discuss your care needs, preferences, and goals, then begin the matching process tailored just for you.
Message from the Founder
“True care begins with connection. When we match the right people together, support becomes more than a service – it becomes trust, comfort, and empowerment.”
– Elser Cartabio, Founder & Director, Horizon Community Services
Take the Next Step
Want to experience the difference of a personalised support match?
Discover the Horizon Difference – Book a Consultation Today.
Contact Us
Phone: 07 3520 8909
Email: hello@horizoncommunityservices.au
Find us on Google: Horizon Community Services