Starting Your Journey with Confidence
Beginning in-home support can feel like a big step, whether you’re new to the NDIS or changing providers. At Horizon Community Services, we want your first visit to feel positive, safe, and reassuring. Understanding what to expect helps reduce anxiety and sets the tone for a successful care experience.
Preparing for Your First Visit
Before your first visit, Horizon will:
- Discuss Your Support Plan: We’ll confirm the agreed services, visit times, and any special requirements.
- Introduce Your Support Worker: You’ll know who is coming and what they will help you with.
- Answer Your Questions: We ensure you feel confident about what’s happening and why.
What Happens During the Visit?
Your first in-home support visit focuses on building trust and making sure you feel comfortable:
- Meet and Greet: Your support worker introduces themselves and spends time getting to know you.
- Review of Your Needs: They check your support plan with you to ensure everything is accurate and reflects your goals.
- Safety and Comfort Assessment: We make sure your environment is safe and ready for the type of support required.
- Practical Support: Your worker begins assisting with tasks such as meal preparation, personal care, or housekeeping, whatever was arranged.
- Feedback Opportunity: At the end of the session, you can share how it felt and discuss any changes needed.
Your Comfort Comes First
Horizon understands that letting someone into your home is personal. That’s why we focus on:
- Respect and Dignity: Our support workers are trained to respect your space, routines, and preferences.
- Cultural Sensitivity: We consider cultural values and language needs to ensure you feel understood and supported.
- Flexibility: If something doesn’t feel right, we adjust quickly to make sure your experience improves from the start.
After Your First Visit
Following your first session, our team will check in to:
- Confirm you were happy with the experience.
- Make any changes to improve future visits.
- Ensure your ongoing support is on track to meet your goals.
The Horizon Difference
With Horizon, you’re never just a client – you’re a valued person with unique needs and preferences. Our focus on staff matching, 24/7 availability, and personalised support plans means your care experience is built around you, every time.
FAQs
1. What happens before my first in-home support visit?
Before your visit, Horizon Community Services will confirm your support plan, introduce your assigned support worker, and answer any questions you have to ensure you feel comfortable and prepared.
2. What should I expect during the first visit?
Your support worker will:
- Introduce themselves and take time to get to know you.
- Review your agreed support plan and daily goals.
- Assess your home environment for safety and comfort.
- Begin delivering the agreed support, whether that’s personal care, meal preparation, or household tasks.
- Encourage you to provide feedback on your experience.
3. Will I have a say in how my support is delivered?
Yes, absolutely. Horizon ensures you have input in how support is provided, including routines, preferred approaches, and any cultural considerations that are important to you.
4. How long will my first visit take?
The length of the first visit depends on the supports being delivered, but Horizon takes extra care to allow enough time for introductions and to ensure you feel at ease.
5. What if I feel nervous about having someone new in my home?
It’s normal to feel anxious. Our support workers are trained to approach each visit with sensitivity and respect. You are welcome to have a family member or carer present during the first visit for reassurance.
6. Can I change my support worker if I’m not comfortable?
Yes. If the match doesn’t feel right, we encourage open communication so we can find another support worker better suited to your preferences and needs.
7. Will Horizon check in after my first visit?
Yes. Horizon will follow up after your first visit to confirm you were happy with the experience and make any adjustments to improve future visits.
8. How do I prepare my home for the first visit?
You don’t need to do anything special. Just ensure safe access and let the support worker know about any special instructions or preferences when they arrive.
A Message from the founder
“Every new experience is an opportunity to grow, connect, and discover your true potential. Embracing change with support by your side can transform challenges into confidence.”
— Elser Cartabio, Founder & Director, Horizon Community Services
Take the Next Step
Ready to begin with a team that puts your comfort and independence first?
Discover the Horizon Difference – Book a Consultation Today.
Contact Us:
Phone: 07 3520 8909
Email: hello@horizoncommunityservices.au
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